Terms and conditions


General informations

These General Terms and Conditions of Sale have as their object the purchase of products via the electronic network on the website www.volaterra.it, belonging to the company Volaterra with registered office in Volterra – Via G. Turazza, 5/7 – 56048 (PI).

Each purchase transaction will be governed by the provisions of Legislative decrees 185/99 and 206/05; the information directed at the conclusion of the contract will be submitted to the art. 12 of the Legislative Decree. 70/03 and, as regards the protection of the confidentiality of personal data, will be subject to the legislation referred to in Legislative Decree. 196/03.

Age and residence

The service and the website are intended for users residing in the Italian territory or in a state of the European Union that are at least 18 years of age. The service is provided automatically by IT systems.

The user who wishes to register for the service guarantees to be of age, and that the personal data provided are true, correct, updated, and that refer to the person who inserts them or inserts them with the consent of the third party, assuming all responsibility for the correctness and truthfulness of the information provided. If there are any changes to the data provided by the user, it is the latter’s responsibility to inform Volaterra of updates as soon as possible.

Use, registration and subscription to the service

The navigation of some sections of the site and the use of the service offered on the website are also accessible by visitors for free.

Volaterra reserves the right to allow visitors, even temporarily, to access some areas normally reserved for registered users.

Visitors who wish to register on the site must provide personal information to Volaterra and follow the registration procedure.

The authentication process is part of the normal security and authentication procedures, and its objective is to protect users’ security and verify that the user is really interested in registering and activating the service.

Registered users will have to take care of the access codes and keep them confidential. In case of loss, theft or loss of access codes, the user must promptly notify Volaterra who will proceed with deactivation and replacement.

The registered user is directly and indirectly responsible for any improper and illegitimate use of the services by himself or by third parties who will operate on his behalf.

Suspension and deactivation of the service

In the event that a registered user wishes to deactivate the service and unsubscribe, he can do so autonomously by accessing the area dedicated to his profile on the www.volaterra.it website.


The service offered by Volaterra allows site users and customers to:

• View the catalog of products, their characteristics and their geographical origin;

• Select the products that the user intends to order and purchase;

• Order products by making a purchase offer;

• Pay for products that the user has entered in his cart.


All products that can be purchased are listed in the catalog on the website www.volaterra.it.

Due to the nature of the products sold, the aesthetic appearance of each product delivered may not coincide with that shown on the website.

Again by their nature, the products are presented on the website with indicative measures and weights and the price is also calculated in relation to the variability of weight and is not to be understood as specifically determined in Ђ / kg.

All prices include VAT.

Conclusion of the contract and acceptance of the general conditions of sale

Contracts for the sale of products on sale on the www.volaterra.it website are considered concluded when the purchase order made by the customer arrives at Volaterra and the latter accepts it. Volaterra will send the customer the receipt of the purchase order.

By sending your purchase order, the customer declares to have read and accepted these general conditions of contract and undertakes to observe them.

Conferment and processing of personal data

The information relating to the transfer and processing of personal data collected by Volaterra, are illustrated in the “Privacy Policy” section of the website www.volaterra.it.

Customer obligations

Before submitting your purchase order, the customer is required to read carefully these terms and conditions of sale. The submission of the purchase order implies their full knowledge and acceptance.

Furthermore, once the online purchase procedure has been completed, the customer is obliged to print and keep these general sales conditions, already viewed and accepted during the conclusion of the contract.
Acceptance of the order

By sending the order, the customer sends a proposal to Volaterra to purchase the products included in the cart, accepting to purchase them at the price and terms of sale indicated in this document.

Volaterra will communicate to the customer the acceptance and confirmation of the order.

Volaterra will not accept orders if the product at the time of ordering is not available in stock.

Purchase mode

The customer undertakes to purchase the product whose characteristics are described in the relevant sheets on the website www.volaterra.it at the indicated price.

Before the purchase order is sent, the unit cost of each product in the shopping cart is summarized along with the total cost for the purchase of several products. Once the purchase order is submitted, Volaterra will send the customer an e-mail message confirming the receipt of the order and containing information on the product purchased, the price, payment methods and right of withdrawal.

Following the approval of the Decree Law of 4 July 2006 no. 223 “bis maneuver” Art. 37 paragraphs 8 and 9, converted with Law 248 of 4 August 2006, entered into force on 12 August 2006, which reinstates the obligation to communicate the list of customers and suppliers in case of issue invoice, and Decree Law 78 of May 31, 2010 converted into Law 122 of July 30, 2010, requires the need to require customers to communicate VAT and Tax Code in the appropriate fields on the site.


For the costs, see the specific section on the www.volaterra.it website.


Any disputes may be raised, under penalty of forfeiture, within 48 hours of delivery.

Volaterra undertakes to comply with the rules relating to the transport of products and compliance with the cold chain, in order to preserve the integrity and genuineness of the products delivered.

Volaterra is not responsible for a bad state of products due to inadequate storage after delivery.

Terms of payment

The customer can make the payment by choosing one of the following methods:

• Payment by credit card. In this case the customer can use the payment procedure with PayPal platform to protect the confidentiality of the data provided. For more information, please contact the customer to visit www.paypal.com;

Delivery of products

The purchased products, together with the invoice, will be delivered by Volaterra to the address indicated by the customer during the online purchase.

The delivery will be carried out in the time and in the established ways, unless the ordered product is not available at that moment in the Volaterra store; in this case, the product will be sent as soon as it is available.

Volaterra will not be held responsible for any delays due to force majeure, such as natural disasters, adverse climatic conditions, strikes, accidents to means of transport or any other cause not attributable to Volaterra.

Right of withdrawal

The user has the right to exercise the right of withdrawal. You have the right to withdraw from any contract concluded with Volaterra without any penalty and without specifying the reason, within ten working days from the receipt of the first product.

The right of withdrawal can not be exercised if the user before the expiry of the ten days has, even if only partially, used the service, or has ordered products.

To exercise this right, the user must send a communication to Volaterra by registered letter with acknowledgment of receipt, addressed to: Volaterra Piazza San Francesco, 1 Pisa.

The right of withdrawal, however, is subject to conditions:

• the right applies to the product purchased in its entirety and not only on a part of the product purchased;

• the product must be intact and returned in its original packaging;

• according to the law, the shipment relating to the return is charged to the customer.

Pursuant to Legislative Decree 206/05, Volaterra will reimburse the customer the full amount already paid, within thirty days from the date of receipt of the registered letter, by means of a transfer of the amount charged to the credit card or with the return of the money cash, depending on the payment method chosen during the purchase of the product.

Applicable law and jurisdiction

Terms and Conditions and other legal notices published on the www.volaterra.it website are governed by Italian law.

Any disputes related to the use of www.volaterra.it and the services provided, are reserved for Italian jurisdiction and territorial jurisdiction within the limits allowed by Legislative Decree 206/05 (Consumer Code) to protect consumers.

Pursuant to and for the purposes of Articles. 1341 – 1342 of the Civil Code, the parties declare that they have read, understood and expressly approve all the clauses described in this document.


Dear Customer, your personal data will be stored on computer media and processed in full compliance with security measures, to protect your privacy.

As foreseen by the Law, you may at any time write to the Data Processor c / o Volaterra – Piazza San Francesco, 1 Pisa, and obtain for free the updating, rectification or cancellation of your data. With your explicit consent Volaterra will be able to contact you and send you commercial information, perform statistical analysis and market research. Furthermore, always with your explicit consent, your data may be provided for commercial purposes, statistical analysis, market research also to other companies, autonomous data controllers, whose updated list is available to the Data Processor.

I authorize the processing of my data to receive promotional information by post, telephone, e-mail, text message, mms, statistical analysis, opinion polls by Volaterra.

I authorize the processing of my data to receive promotional information by post, telephone, e-mail, text message, mms, statistical analysis, opinion polls by third-party companies.